At silknimbus.shop, we are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer flexible and convenient returns. Please read the following return policy carefully:
- Return Period
You can submit a return request within 7 days of receiving the goods. - Opened Items Can Be Returned
Even if the item has been opened, it can still be returned as long as the original packaging and accessories (including tags, instructions, etc.) are intact.
Items must not show signs of secondary use, damage, or human-caused damage.
- Return Process
Please contact us first via email or online customer service, providing your order number and the reason for the return.
We will provide you with a return address and detailed return instructions.
Pack the item properly and return it to the return address as instructed.
After receiving the returned item and confirming that it meets the return conditions, we will process your refund within 3-7 business days.
- Return Shipping Costs
For returns due to product quality issues: silknimbus.shop will cover the return shipping costs.
Returns due to personal reasons (e.g., incorrect size, personal preference): Return shipping costs are borne by the buyer (except for special promotions).
- Refund Policy
Refunds for eligible returns will be credited to your original payment account.
Please note that bank or payment platform processing may take an additional 1-3 business days.
- Contact Us
If you have any questions about the return process or policy, please feel free to contact us:
📧 Email: pcxmtfj1925@hotmail.com
Phone: 13667653477
Return Address: No. 9-109, Longtang Road, Liangjiang New Area, Chongqing
We are committed to providing every customer with convenient and worry-free return services, ensuring a smooth shopping experience.
Silknimbus.shop — Even opened items can be returned with confidence, making shopping more worry-free.